Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. We collect, use, and disclose Your information as described in this Privacy Policy and, where required by applicable law, only where We have a valid legal basis to do so, including Your consent (where consent is required).

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access Our Service or parts of Our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to BRC STAR (OPC) PRIVATE LIMITED, 7SJM-A, Anupgarh 335701.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website, among its many uses.
• Country/State refers to: Rajasthan, India.
• Device means any device that can access the Service, such as a computer, a cell phone or a digital tablet.
• Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• User means any individual who accesses or uses the Service.
• Website refers to BRC STAR, accessible from https://brcstar.in/.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Information

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use tracking technologies (such as cookies) to track the activity and to improve Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service.
• Web Beacons. Certain sections of Our Service may contain small electronic files known as web beacons that permit the Company to count users who have visited those pages and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Where required by law, We use non-essential cookies (that is, Cookies other than the Necessary / Essential Cookies described below) only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool (if available) or through Your browser/device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies — Type: Session Cookies. Administered by: Us. Purpose: essential to provide You with services available through the Website and to enable You to use some of its features, including authenticating users and preventing fraudulent use of user accounts.
• Cookies Policy / Notice Acceptance Cookies — Type: Persistent Cookies. Administered by: Us. Purpose: identify whether users have accepted the use of cookies on the Website and record the consent choices You have made.
• Functionality Cookies — Type: Persistent Cookies. Administered by: Us. Purpose: remember choices You make when You use the Website, such as login details or language preference, for a more personal experience.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain Our Service, including to monitor the usage of Our Service.
• To manage Your Account: to manage Your registration as a user of the Service.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable.
• To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those You have already purchased or inquired about, only where permitted by applicable law. You may opt out at any time via the unsubscribe link in any marketing email or by contacting Us.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
• For other purposes: such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns, and evaluating and improving Our Service, products, services, marketing and Your experience.

We may share Your Personal Data in the following situations: with Service Providers to monitor and analyze the use of Our Service; for business transfers in connection with a merger, sale of assets, financing, or acquisition; with Affiliates, who will be required to honor this Privacy Policy; with other users if Our Service offers public areas; and with Your consent for any other purpose.

Text Messages Privacy Notice

You have the option to receive text (SMS) messages from Us. If You opt in, We will collect and store information such as Your phone number, the date and method of Your consent, and message delivery and read information. No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Consent to receive text messages is not a condition of any purchase or use of Our Service. If You consent, You agree to receive messages related to customer care and support, account notifications, delivery updates, authentication messages (OTPs and passcodes), security alerts, and marketing offers.

Reply STOP to opt-out. Reply HELP for support. Message & data rates may apply. Messaging frequency may vary. Carriers are not liable for delayed or undelivered messages.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with Our legal obligations, resolve disputes, and enforce Our legal agreements and policies. Unless otherwise stated, retention periods below are maximum periods and We may delete or anonymize data sooner when it is no longer needed.

• Account Information — User Accounts: retained for the duration of Your Account relationship plus up to 24 months after account closure.
• Customer Support Data — Support tickets and correspondence: up to 24 months from ticket closure. Chat transcripts: up to 24 months for quality assurance and staff training.
• Usage Data — Website analytics data (cookies, IP addresses, device identifiers) and server logs: up to 24 months from the date of collection.

We may retain Personal Data beyond these periods where required by legal obligation, for legal claims, at Your explicit request, or due to technical limitations such as backup systems. You may request information about how long We will retain Your Personal Data by contacting Us. When retention periods expire, data is deleted, retained temporarily in encrypted backups, or anonymized as applicable.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located, which may be outside Your jurisdiction. Where required by applicable law, We will ensure appropriate safeguards are in place for any international transfer of Your Personal Data.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account, if You have one, or by contacting Us. We may need to retain certain information when We have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred, with notice provided before it becomes subject to a different Privacy Policy.

Law Enforcement: The Company may disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements: The Company may disclose Your Personal Data in the good-faith belief that such action is necessary to comply with a legal obligation, protect the Company's rights or property, prevent or investigate wrongdoing, protect the safety of Users, or protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's and Minors' Privacy

The Service is not directed to, and We do not knowingly collect Personal Information from, anyone under the age of 16. If You are a parent or guardian and believe Your child has provided Us with Personal Information, please contact Us so We can remove it. Where We rely on consent and applicable law sets an age higher than 16, We may require parental or guardian consent before collecting and using that User's Personal Information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page, and via email and/or a prominent notice on Our Service prior to the change becoming effective, updating the "Last updated" date above. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us by visiting our Contact page, emailing contact@brcstar.in, or calling +91 99241 00759.